Clear guidelines on order cancellations, returns, and replacement eligibility.
We want you to love every gift you receive from Kashvi Collection. Because we provide both standard retail merchandise and bespoke personalized keepsakes, our return policy is clear, fair, and transparent.
Customized goods—including photo mugs, custom printed t-shirts, personalized photo frames, magic mirrors, and engraved wooden plaques—are crafted specifically to your individual requirements.
Consequently, customized items cannot be returned, exchanged, or refunded once printing has been executed, except in the event of manufacturing defect or transit damage.
If your package arrives damaged, broken, or with a printing defect, we offer an immediate, free replacement.
To claim a defect replacement, simply message us on WhatsApp (+91 79870 44469) within 24 hours of delivery with clear photos or an unboxing video showing the defect along with your KC order number.
Standard, non-customized toys, games, and stationery items may be returned or exchanged within 3 days of delivery, provided the item is unopened, unused, in its original packaging with all tags intact, and accompanied by the original receipt.
Standard orders can be cancelled anytime before dispatch from your account dashboard or by messaging our support team.
Customized orders can only be cancelled before our studio commences the digital preparation or printing process. Once printing has begun, cancellation is not possible.
